FASTTRACK > Frequently Asked Questions
Frequently Asked Questions
Please note that this web site is optimized for use with Internet Explorer v6 and Mozilla FireFox 1.5. You may experience some issues if you use Internet Explorer v7. We are working to make the site compatible with IE7, but if you have any questions, please call our customer service department at 866-727-5728.
Q: What is the FastTrack/PCAA cancellation and refund policy?
A: We will refund your prepaid reservation 100% if you cancel 48 hours or more before the travel start date you input on your reservation.
If you cancel your reservation less than 48 hours before the travel start date on your reservation, we will charge you a cancellation fee of 1 day’s parking at the rate specified on your voucher.
If you cancel after the travel start date on your reservation, we will not refund your reservation.
To cancel a reservation or get a refund, please contact our Customer care department toll-free at 866-727-5728.
You will be required to send in your original FastTrack prepaid reservation voucher to us at:
PCAA Customer Care, 8255 Firestone Blvd., suite 502, Downey, CA 90241.
Refunds will not be issued until a minimum of 2 weeks past the travel end date.
Q: How do I print out an Instant Discount coupon or a Reservation?
A: Be sure you are on the page you want to print. Then go to the print button at the top of your browser window and click on it. The page should print from your printer.
Q: What types of services do you offer?
A: Our parking and car care services vary by location. Please visit our Location pages for details by clicking on the Locations tab in the navigation bar. Also, both the “Search by City?and Search by Airport?menu options will show the parking services offered at each location.
Q: May I make a reservation today for a parking space for tomorrow?
A: Yes.
Q: What do you charge when I am several hours late in returning to pick up my car?
A: Depending on the location, there are different grace period policies. Please call Customer Service toll-free at 866-727-5728 or the parking facility itself and a representative will answer your question in detail. (On our web site, parking facility phone numbers are on the Location pages or in the Customer Service tab under “Contact Us?)
Q: I purchased parking online and I forgot to bring the confirmation to the location. Can I get a refund?
A: Yes, please fax your confirmation, copy of the payment receipt and contact information to Customer Service at 562-287-1336. We will review your documentation and contact you regarding your submitted refund request.
Q: How do I get credit for parking stays at your St. Louis Airpark location?
A: Please log in to your account profile and update the credit card information. Be sure that you update your account with the credit card number that you used to pay for the parking stay. The system will automatically update your account with the credits, usually within 72 hours.
Q: How many days of parking do I need to purchase in order to get prepaid vouchers?
A: The minimum purchase varies by location.
- The following locations require a minimum purchase of 10 days: Buffalo, Columbus, Houston, Oklahoma, St Louis.
- The following locations require a minimum purchase of 30 days: Atlanta, Dallas, Denver, Memphis, Oakland, Phoenix, Pittsburgh, San Francisco.
Q: I don’t want my credit card information floating around the Internet. How can I purchase prepaid vouchers?
A: Please call Customer Service toll-free at 866-727-5728 and a representative will take your order by telephone.
Q; Why do you charge shipping and handling when I purchase prepaid vouchers?
A: We charge shipping and handling to cover our fulfillment costs and to be able to track your package through the postal service, if needed.
Q: I sent in my VIP cards several weeks ago and have not received my free parking voucher. What can I do?
A: Please call Customer Service toll-free at 866-727-5728 and a representative will assist you.
Q: I am not happy with the service I received (late shuttle pick-up, personnel or other). Who can I talk to?
A: Please call Customer Service at 866-727-5728 and a representative will be happy to discuss the matter with you via telephone. You can also go to our Online Survey (located on the navigation bar under Customer Service) and report your incident online.
Q: The valet damaged my car. What can I do?
A: Please call the location where you parked and speak with the manager. The manager will work with you to resolve the issue. Phone numbers for all locations are listed on this web site on the Location pages and also under the Customer Service tab, option “Contact Us?
Q: How do I cancel my Express Club membership?
A: Please fax your written cancellation notice to Customer Service at 562-287-1336 and we will process the cancellation. If there is an annual fee to be refunded, please note that the fee refund may take up to 2 billing cycles to show up on your credit card account.